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Cisco Customer Success Manager Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which list of components of a Customer Success Quarterly Success Review is common"?

A. results from prior quarter, agreed actions completed benchmarking with the market, and confirm goals for next quarter
B. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
C. results from prior quarter, product roadmap proposed marketing new products, and confirm goals for the next quarter
D. results from prior quarter, services delivered, issues and open services cases, and confirm goals tor next quarter

Answer: A

NEW QUESTION # 32
Refer to the exhibit. Which initial action does a Customer Success Manager take?

A. Provide trending information on license types B and D and share with all stakeholders
B. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
C. Run analysis on all the license types used by the customer on all platforms
D. Share the report with the customer point of contact for license types B and D and determine causes

Answer: A

NEW QUESTION # 33
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

A. technical
B. data
C. business
D. operational

Answer: D

NEW QUESTION # 34
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach will best measure success?

A. Implement staff Super Users to provide feedback
B. Measure the number of complaints raised by students
C. Use a combination of tailored surveys and IT tools-based metrics
D. Administer twice-yearly student and staff surveys with two question related to IT

Answer: C

Explanation:
Using a combination of tailored surveys and IT tools-based metrics allows for a comprehensive assessment of the new IT solution's impact. Surveys provide qualitative insights into user satisfaction, while metrics offer quantitative data on usage and performance.

NEW QUESTION # 35
In which lifecycle stage would a lack of skilled resources be identified as a barrier?

A. solution renewal
B. late-stage adoption
C. sales proof of concept
D. early-stage adoption

Answer: D

NEW QUESTION # 36
......

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